When will I get my IELTS results?

If you have taken the paper-based test, you will be able to preview your results online after 13 days from the test date. If you have taken the computer-delivered test you will be able to preview your results online after 3 to 5 days after the test date. 

We will send out a paper-copy of your IELTS test score, the Test Result Form (TRF), via mail delivery 13 days after the test date for a paper-based test and 3 to 5 days after a computer-delivered test.

Please note, you should NOT come to our building to pick up your TRF.

If your registered correspondence address is within Hong Kong (Hong Kong Island, Kowloon, New Territories), your TRF will be mailed to your registered correspondence address on the registration portal.

If your registered correspondence address is outside Hong Kong (Hong Kong Island, Kowloon, New Territories), you will be asked to submit your completed courier service order form on the day of the Speaking Test.

You should ensure the address is correct or otherwise you should contact us as soon as possible if you do not receive your TRF two weeks after they have been sent out. We are not responsible for any lost TRF if you inform us eight weeks after your results are released.

If for any reasons you request for a re-delivery of your TRF, a delivery fee will be induced.

If you lose your Test Report Form or forget your test results, please contact your test centre.

We’ll send your Test Report Form (TRF) directly to the institutions you’re applying to

Institutions need original copies of your Test Report Form. Photocopies will not be accepted.

We can send up to five additional free copies of your TRF directly to institutions you are applying to (for instance universities, immigration oficers, etc.). If you would like us to do this, please include the relevant addresses when you book your test.

Please do not forget to give the full postal address of the institution. Without the complete address we are not able to check whether the institution has access to the IELTS Test Report Form Verification Service that allows it to view your results after we have submitted them electronically. In case they do not access this service, we will send your TRF by post.

Can I get additional copies of my IELTS results?

We can send an additional copy of your TRF, i.e. Additional Test Report Form (ATRF), directly to a recognising organisation (RO) upon request. In order to do so, please log on to your test taker portal to apply for the ATRF service.

Within one month of the test report issue date, you may request up to five additional ATRF copies for free. An administrative fee will be charged for any further copies. 

For free printed copies, we will send them out by regular local or air mail (without tracking numbers provided). 

After your free period expired, an administrative fee will be charged for any copies applied within 2-year from the test date (with tracking numbers). 

Our Exams Office will process all requests within 5-7 working days. 

Administrative fee for Additional Test Report form:  

Electronic copy HKD$150 per copy 
Printed copy to local Hong Kong addresses HKD$150 per copy 
Printed copy to overseas addresses HKD$300 per copy 


•The recognising organisation (RO) will only be sent results electronically if they have subscribed to the electronic download of scores (STED RO). Please check and confirm the format (printed or electronic copy) with the recognising organisation before submitting the Additional Test Report Form or otherwise it may delay the ATRF process time.

•The electronic copies of ATRF are not sent via email. Instead, we will upload your ATRF to an online system, and registered organisations / institutions would access the online system to retrieve your ATRF. As we have to specify the exact recipient for the organisation / institution (eg the exact admission office of a university), if your request does not match the recipient list, we will not be able to upload an electronic copy to the organisation / institution you have requested.

What does my IELTS score mean?

You will be awarded an IELTS band score from 0-9 for each test section, which reflects your proficiency in English.

Your TRF shows a score for each of the four skills (Listening, Reading, Writing and Speaking), as well as an overall band score. You can score whole band scores (for example 5.0, 6.0, 7.0) or half band scores (e.g. 5.5, 6.5, 7.5) in each section of the test.

Find out more about what your score means here.

How long are my IELTS results valid for?

Organisations will usually not accept your results if they are more than two years old, unless you provide evidence that you have actively maintained or tried to improve your English since taking the test. The IELTS Partners cannot confirm the validity of test results that are more than two years old.

How can I get my IELTS test re-marked?

If you did not receive the score you expected, you can apply for your test to be re-marked. This is called an Enquiry on Results (EOR). You can choose which test sections you want to be re-marked and will need to request this at the test centre where you sat the test.

You need to apply for a re-marking no later than six weeks from the test date.

It takes approximately four weeks from receipt of your exam materials in the UK before you are notified of the re-mark results. You will receive an EOR feedback letter stating your final result status.

You should submit the following required documents to the Examinations Services by post or by email to examinations@britishcouncil.org.hk, please name the email subject line as  “EoR_(test date)_(candidate full name)”

  1.   A completed, signed application form for IELTS Enquiry on Results
  2.  Payment by cheque or credit card (by Credit Card Payment Authorisation form): HK$1,200 for all types of IELTS

If your result has been CHANGED we will arrange for A) the delivery of the EOR letter and new Test Report Form as well as B) refund of EOR application fee. Please see the information below for further instructions:

A) Delivery of the EOR letter and new TRF will be arranged upon receiving the following documents / information:

1. Return your original TRF to the address:Examinations Services, British Council, 3 Supreme Court Road, Admiralty, Hong Kong
2. Provide your delivery address
3. Pay for the delivery fee by completing the attached Credit Card Authorisation Form. Different fees apply to different address as follows:

  • HK$120 for any local Hong Kong address
  • HK$250 for any non-local overseas address

Please note that collection of TRF at the test centre is NOT available.

B) Refund of EOR application fee is only applicable if your result is changed, refund can ONLY be transacted to a Hong Kong local bank saving account.

During the period of re-marking the test results are frozen and cannot be used to apply for a university placement or be sent to an immigration authority. 

Can I re-take my IELTS test?

There are no restrictions on re-taking IELTS. You can book a test as soon as you feel you are ready to do so.

Please note that your score is unlikely to increase unless you make a significant effort to improve your English before re-taking the test. Visit the preparation section to take a practice test and assess your level.