Covid-19 Update

To support efforts to prevent the spread of Covid-19 in Hong Kong, please find outlined below the measures the British Council in Hong Kong is taking.

All British Council exams and in-centre teaching are temporarily suspended, while we currently seek clarification from the Hong Kong government as to how the new regulations on gatherings and social distancing apply to our operations. 

We will update you on the resumption of our operations as soon as we can.


We apologise for any inconvenience that these may cause, but please be assured that the health, safety and well-being of our staff, customers and the community in which we operate is our top priority.

Tests and exams

Hong Kong

  • Paper-based IELTS test on 4 Apr is cancelled, while the status of other Paper - based IELTS tests after 4 Apr will be announced in coming
  • Computer-delivered IELTS tests are running as normal 


  • Paper-based IELTS tests are suspended until further notice
  • Computer-delivered IELTS tests are suspended until further notice

Transfers and refunds are available for affected test takers by contacting the test centre at our customer service hotline:2913 5100 or email:

Test report forms

  • Test takers who have already taken their test will receive their TRF by mail. 
  • If results are urgently needed and it is 5 days since your computer delivered test or 13 days since your paper test then please email your test centre.
  • Collection of TRFs at the test centre is not available. 

We are monitoring the situation very closely and will continue to take relevant measures in the days ahead. 


Over 2 million people took exams with the British Council last year. We offer a wide range of exams, from English tests to school and business qualifications, in more than 140 countries worldwide. We connect people worldwide with learning opportunities and creative ideas from the academic and business world.

Exams Customer Service Centre

In order for us to best serve you, we have a dedicated Exams Customer Service Centre in operation at our Admiralty Centre. For exams-related enquiries, in-person registration and certificate collection, our opening hours are as follows:

Monday - Friday 10.00 − 18.30
Saturday 09.00 − 18.00
Sunday and public holidays Closed

*Please note our special opening hour as below:

Christmas Holiday (24 to 26 December 2019, Tuesday to Thursday) Closed
New Year Holiday (31 December 2019 to 2 January 2020, Tuesday to Thursday) Closed

Tel: 2913 5100


Address: 3 Supreme Court Road, Admiralty, Hong Kong

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