Over 2 million people took exams with the British Council last year. We offer a wide range of exams, from English tests to school and business qualifications, in more than 140 countries worldwide. We connect people worldwide with learning opportunities and creative ideas from the academic and business world.
Exams Customer Service Centre
In order for us to best serve you, we have a dedicated Exams Customer Service Centre* in operation at our Admiralty Centre. For exams-related enquiries, in-person registration and certificate collection, our opening hours are as follows:
|Monday - Friday||10.00 − 18.30|
|Saturday, Sunday and public holidays||Closed|
*To support efforts to prevent the spread of Covid-19 in Hong Kong, starting from 29March 2021, the Exams Customer Service Centre is not opened for public until further notice.
Please note our special opening hour as below:
|New Year Holiday (31 January 2022 to 4 February 2022, Monday to Friday)||Closed|
Tel: 2913 5100
We ask for your patience as our staffing has been severely affected by Covid-19 and we deal with all inquiries one-by-one. It may take a longer amount of time to reach our customer services team via the phone. You may either leave us a voice message or send us an email at firstname.lastname@example.org. We will get back to you as soon as we can. Please do not contact us in multiple channels. You may also find answers to the most frequently asked questions regarding IELTS exam via Facebook messenger at IELTS British Council Hong Kong. Thank you for your understanding.