Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
If you cancel your IELTS test no less than five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.
Please note that refunds can take four to six weeks to process.
To cancel your test date, please send your request through email to email@example.com.
If you cancel within five weeks of the test date, you will be charged the full fee unless you have a serious medical reason. If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, the fee is refundable, minus an administration fee of 25% of the test fee. Please note, this does not apply to minor illnesses.
Only original medical certificates in local language or English are accepted. If we have not received both required documents at our office by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Copies sent by fax or email are not accepted. We recommend sending medical certificates by registered mail.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
You are only allowed to change the test date on medical grounds. The test date can be changed once only. Such requests need to be submitted together with the following items within five working days after the test:
- request form (please contact Exams Customer Service Team to obtain a copy)
- original medical certificate dated on the test date
- administration fee of HK$450.