This workshop helps you to improve the quality and effectiveness of your emails so that you can achieve your goals at work.

Can your teams manage their inboxes productively? Do they find it challenging to craft coherent, clear and concise emails that result in action? Can they easily shift between formal and informal tones to make emails more appealing?

Through this practical course, your teams will develop a strong foundation in planning, structuring and writing formal and informal emails. They will know how to craft emails that get the exact responses your business needs. Their emails will be easily understood and more appealing, helping your organisation build stronger relationships and achieve your business goals.


  • Craft effective email replies using in-depth understanding of readers through effective reading, paraphrasing and questioning 
  • Write complete, clear, coherent emails that encourage and enable readers to take appropriate, timely action
  • Adapt formality and tone to match the purpose and audience of different emails to engage stakeholders.


  • Participants will achieve their goals and connect with stakeholders through efficient and effective everyday emails
  • Stakeholders will quickly understand emails, be able to take appropriate and timely action and feel more connected to the writer
  • Your organisation will build a reputation for clear, friendly email communication that connects teams and achieves objectives.

Workshop outline

Email writing essentials

  • Analysing features of effective emails
  • Evaluating the impact of your emails and setting personal goals

Email time-savers

  • Identifying your email writing habits
  • Managing your inbox

Planning your emails

  • Defining an email's purpose
  • Planning your emails

Writing formal emails 

  • Structuring a formal email
  • Making a good impression in formal emails

Writing informal emails

  • Structuring an informal email
  • Incorporating friendly, informal language

Writing follow-up emails

  • Writing with a positive tone when following-up 
  • Structuring reminder and chaser emails

Writing effective replies

  • Reading emails efficiently
  • Clarifying issues

Email writing mini-clinic

  • Evaluating email writing skills against best practices 
  • Setting goals and action planning

Course levels

CEFR Intermediate (B1) and above.

Why choose us?

Full-day workshop schedule

Face-to-face public training dates 2024
18-19 Jun 2024  25-26 Sep 2024  

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