See how you can apply for a refund of your exam fees and how to change your exam session.
Refund and transfer policy
Change of exam session
No change of exam session is permitted unless due to medical reasons. A request for a change of exam session must be supported by medical proof dated on the exam day, and parents must contact our Customer Service team to request the Change of Exam Session Form and return it to us by email within three (3) working days of the exam. An administration fee applies for this service. The new exam session must take place within three (3) months of the original exam date. Morning and afternoon sessions are considered different exam sessions. Contact us for more information.
Refund and Cancellation
- No refund or cancellation is allowed.
- No refund will be provided if you are absent from the exam or late for the exam.
- In the event of exam cancellation due to a typhoon, natural disaster, or any other reason beyond our control, we will make appropriate announcement via email. British Council is not liable for any losses resulting from test cancellations.
Change of exam session
No change of exam session is permitted unless due to medical reasons. A request for a change of exam session must be supported by medical proof dated on the exam day, and parents must contact our Customer Service team to request the Change of Exam Session Form and return it to us by email within three (3) working days of the exam. An administration fee applies for this service. The new exam session must take place within three (3) months of the original exam date. Morning and afternoon sessions are considered different exam sessions. Contact us for more information.
If the exam is not available within three (3) months after the original exam date, candidate may consider requesting a 50% refund of the exam fee, provided that the candidate puts the request in writing and submits a medical certificate within three working days after the exam. Please refer to the refund section for details.
Refund and Cancellation
Refunds will only be considered if you are unable to attend the exam for one of the following reasons:
- Medical – hospital admission or serious injury
- Loss or bereavement – death of a parent, guardian, sibling, or child
- Hardship or trauma – being a victim of crime or a traffic accident
Remarks
- Refunds will not be issued for incorrect choice of exam.
- You must submit your refund request within three (3) working days of your exam date. Late submissions will not be considered.
- Approved refunds are subject to an administration fee of 50% of the exam fee paid.
- Refunds will be processed within ten (10) to twelve (12) weeks and returned to the original payment account.
- In the event of exam cancellation due to a typhoon, natural disaster, or any other reason beyond our control, we will make appropriate announcement via email. British Council is not liable for any losses resulting from test cancellations.
How to request for a refund
- Contact our Customer Service team to request the Exam Refund Form.
- Email the completed form to us within three (3) working days of your exam.
- Include supporting documents such as the original medical certificate, death certificate, or police report with your request.
Change of exam session
No change of exam session is permitted unless due to medical reasons. A request for a change of exam session must be supported by medical proof dated on the exam day, and parents must contact our Customer Service team to request the Change of Exam Session Form and return it to us by email within three (3) working days of the exam. An administration fee applies for this service. The new exam session must take place within three (3) months of the original exam date. Morning and afternoon sessions are considered different exam sessions. Contact us for more information.
If the exam is not available within three (3) months after the original exam date, candidate may consider requesting a 50% refund of the exam fee, provided that the candidate puts the request in writing and submits a medical certificate within three working days after the exam. Please refer to the refund section for details.
Refund and Cancellation
Refunds will only be considered if you are unable to attend the exam for one of the following reasons:
- Medical – hospital admission or serious injury
- Loss or bereavement – death of a parent, guardian, sibling, or child
- Hardship or trauma – being a victim of crime or a traffic accident
Remarks
- Refunds will not be issued for incorrect choice of exam.
- You must submit your refund request within three (3) working days of your exam date. Late submissions will not be considered.
- Approved refunds are subject to an administration fee of 50% of the exam fee paid.
- Refunds will be processed within ten (10) to twelve (12) weeks and returned to the original payment account.
- In the event of exam cancellation due to a typhoon, natural disaster, or any other reason beyond our control, we will make appropriate announcement via email. British Council is not liable for any losses resulting from test cancellations.
How to request for a refund
- Contact our Customer Service team to request the Exam Refund Form.
- Email the completed form to us within three (3) working days of your exam.
- Include supporting documents such as the original medical certificate, death certificate, or police report with your request.
Change of exam session
No change of exam session is permitted under any circumstances.
Refund and Cancellation
Refunds will only be considered if you are unable to attend the exam for one of the following reasons:
- Medical – hospital admission or serious injury
- Loss or bereavement – death of a parent, guardian, sibling, or child
- Hardship or trauma – being a victim of crime or a traffic accident
Remarks
- Refunds will not be issued for incorrect choice of exam.
- You must submit your refund request within three (3) working days of your exam date. Late submissions will not be considered.
- Approved refunds are subject to an administration fee of 50% of the exam fee paid.
- Refunds will be processed within ten (10) to twelve (12) weeks and returned to the original payment account.
- In the event of exam cancellation due to a typhoon, natural disaster, or any other reason beyond our control, we will make appropriate announcement via email. British Council is not liable for any losses resulting from test cancellations.
How to request for a refund
- Contact our Customer Service team to request the Exam Refund Form.
- Email the completed form to us within three (3) working days of your exam.
- Include supporting documents such as the original medical certificate, death certificate, or police report with your request.
Important note
Cancellations may occur due to technical problems, issues at the venue or other types of disruption or disturbance in the local environment. In all cases, we will try to give you as much notification as possible.
If we cancel your test, we will offer you the choice of a transfer to the next available test date or a full refund. The British Council is not liable for any losses you incur as a result of test cancellation.