**To support efforts to prevent the spread of the coronavirus, you can now choose to take our English level test at home or at our English Language Centre. When making your online booking, you are still required to pick a centre for the test. After completing the booking, we will contact you to confirm where you would like to take the test.**  

Improve your skills for the world of work with our Professional Business Skills courses. Specially designed to help you operate in the East Asia business environment, we have six 12-hour modules tailored specifically to your needs. 

See immediate results

Give yourself the skills to fully develop in specific areas of business, whether in delivering presentations, writing effective emails, or communicating better with important clients and colleagues. Choose the most relevant course to enhance your performance, develop confidence and be one step closer to achieving your professional career goals.

Benefit from practical content

Put new skills into action instantly through realistic and authentic communicative activities, case studies and action plans to use in the workplace. 

Flexibility

Choose one, two or all six Professional Business Skills modules, and take advantage of the flexibility to choose the lesson day, time and teacher that best suit your needs using our convenient online booking system (OBS) via the app. 

Learn with the professionals

Our highly qualified and experienced teachers are here to guide you through the next stage of your professional development, with detailed feedback and individual attention to help you get the most from the course. 

 

There are six modules to choose from. To find out more details, click on the names of the modules below.

Better Emails

Writing effective emails gives you the ability to achieve goals and build good relationships with colleagues and clients. Learn how to plan, organise, write and edit your emails in order to communicate more effectively and enhance productivity at work. 

 

By the end of the course, several benefits will have been realised:

  • Participants will be better able to write effective emails that achieve goals and build relationships.
  • Clients and colleagues will receive emails that are easy to understand, encourage a quick response and create a willingness to collaborate to meet deadlines and solve problems.
  • Companies and organisations will benefit from having team members who can use a writing process to communicate effectively and enhance productivity.

Interpersonal Communication Skills

Communicating with clients and colleagues in a more professional way helps to build trust and achieve better results. Learn about different communication styles and discover easy-to-use tools and techniques to adapt your style, build key relationships and achieve your career goals.

 

By the end of the course, several benefits will have been realised:

  • Participants will be better able to communicate with others in the workplace to achieve goals and build strong relationships.
  • Clients and colleagues will appreciate increased understanding, stronger levels of trust and achieve better results.
  • Companies and organisations will benefit from having team members who can communicate according to the needs of others and increase long term performance and productivity.

Success with Presentations

Presenting an idea in a persuasive and professional way can change the course of your career. Increase the quality of your work by learning how to plan, structure and deliver your presentation so that you can communicate your ideas persuasively and engage with your audience in a calm and confident manner.

 

By the end of the course, several benefits will have been realised:

  • Participants will be better able to plan and structure your presentation to meet audience needs.
  • Clients and colleagues will be fully informed by ideas that are communicated in a compelling and persuasive manner.
  • Companies and organisations will benefit from having team members who can disseminate key messages in a convincing way while appearing professional and credible even in challenging situations.

Delivering Service Excellence

Develop the skills and behaviours necessary to exceed customer expectations. Learn how to map the customer journey and examine how it can be improved. Practice techniques that focus on proactively seeking out and understanding customers’ needs and expectations, aiding the management of customer complaints and recovery from service problems.

 

By the end of the course, several benefits will have been realised:

  • Participants will be better able to support, coach and partner with customers based on a deeper understanding of what is valuable to them and with a view to helping them achieve their goals.
  • Customers will experience a journey that requires less effort, is more consistent, and is more sensitive to their needs.
  • Companies and organisations will benefit from having team members who can build customer relationships that will drive an emotional connection with the brand.

Grammar Foundations

Communicating accurately with stakeholders is key to projecting a professional image. Review the fundamentals of English grammar through interesting and informative learning activities designed to improve your accuracy. Build confidence through the increased precision and clarity of your written and spoken communication.

 

By the end of the course, several benefits will have been realised:

  • Participants will be better able to communicate at work with clarity and politeness.
  • Clients and colleagues will receive coherent and easier to understand communication.
  • Companies and organisations will benefit from having team members who can use their speaking and writing skills to establish and maintain a positive and productive working environment.

Business Writing Essentials

Develop the six main skills to help you write all kinds of documents more effectively and professionally. Learn how to plan, write and edit documents following the conventions of modern business writing. Produce clear, concise and coherent texts that avoid miscommunication. Write using reader-friendly language and appropriate levels of formality to build good relationships with your audience. 

 

By the end of the course, several benefits will have been realised:

  • Participants will be more productive and better able to build relationships in writing.
  • Clients and colleagues will be better able to understand messages, take action and save time.
  • Companies and organisations will benefit from having team members who can project a more professional image both internally and externally.

English level requirement

Intermediate and above

 

Course fee and course length:  

One 12-hour module: HK$2,600

Enjoy up to 20% off when you register for two or more modules at the same time. Click here for details.

 

Where is this course taught?

Admiralty - British Council