Updated: Wednesday 1 March 2023

In line with the government’s latest announcement on the end of the mask mandate from 1 March 2023, students, test-takers, visitors and staff are no longer required to wear mask on the British Council premises. Nonethless, the health, safety and well-being of our customers and the community in which we operate remain our top priority. We have the following measure in place, which include:    

  • Spacious, well-ventilated classrooms and exams venues
  • Maintenance of social distancing in the class and exams rooms and for queuing
  • Regular disinfection of public areas and all rooms after each exam
  • Provision of hand sanitisers in all rooms and public areas



Our Customer Service operating hours are as follows:

English Courses
Enquiry hotline operating hours

09:00 – 20:30 (Mon – Fri)

09:00 - 18:00 (Sat)

10:00 - 18:00 (Sun)

Enquiry hotline operating hours

10:00 – 18:30 (Mon – Fri, except public holidays)

During our operating hours, please contact us as per the instructions that follows:

  • For enquiries relating to our English courses, please contact us at:  
  1. E-mail: enquiries@britishcouncil.org.hk                
  2. Live Chat through here 
  3. Call: 2913 5100
  • For exams enquiries:
  1. E-mail: examinations@britishcouncil.org.hk                 
  2. Call: 2913 5100

During our non-operating hours, please contact us as per the instructions that follows:

As we are currently receiving a very large number of enquiries to our inbox, email and phone lines, our usual response time is delayed. Please accept our apologies for this, and we ask for your patience as we deal with them one-by-one.

More information on protecting yourself from Covid-19 can be found here: