Updated: Monday 25 April 2022

In line with the government’s latest announcement, please find outlined below the measures the British Council in Hong Kong is taking to support efforts to prevent the spread of Covid-19. We apologise for any inconvenience that these may cause, but please be assured that the health, safety and well-being of our customers and the community in which we operate is our top priority.   

English Classes

Adult classes will resume in-centre from Monday 25 April. Details about individual course dates can be found in an email to existing students.

We will resume in-centre classes for our Young Learner courses by phase starting from Friday 29 April. We will be sending communication regarding the exact date and details for in-centre resumption individually to parents and students. Before then, we will continue classes online. 

Exams

The following is the arrangement from Thursday 21 April until further notice:

IELTS examination in British Council will be able to resume under the guidelines from the Education Bureau: 

•To enter the test venues and be accepted to take the IELTS test, it is necessary for all test takers to conduct a same-day Rapid Antigen Test (RAT) and obtain a negative result in order to ensure they adhere to the health and safety measures outlined by the Education Bureau. 


•Test takers will need to sign a declaration form upon arrival at the venue. The form will be emailed to test takers within 48 hours before the test. It will be also provided on-site for candidates to sign.


•Test takers who have positive RAT results, or have household close contact(s) currently undergoing compulsory testing but have not received test results, will not be allowed to take the exam. A deferral or refund can be arranged. 


For Vaccine Pass arrangements, please refer to our Vaccine Pass webpage for details.

Registrations for entrance exams invigilation service are now accepted for the examinations scheduled from 1 May 2022 onwards (except Saturday, Sunday and public holidays). 

 

Test report forms 

Test takers who have already taken their test will receive their TRF by mail.  

If results are urgently needed and it is 5 days since your computer delivered test or 13 days since your paper test then please email your test centre. 

General

Our Admiralty and Tsim Sha Tsui centres are closed to the general public until further notice. You may only access our buildings to attend an  English class or exam. Any other access is strictly by appointment only. 

Starting from Monday 25 April 2022, our opening hours will be updated as follows:

Supreme Court Road, Admiralty

09:00 – 20:30 (Mon – Fri)

09:00 - 18:00 (Sat)

10:00 - 18:00 (Sun)

Tsim Sha Tsui

09:30 - 21:00 (Mon – Fri)

09:30 – 18:00 (Sat)

09:30 - 18:00 (Sun)

For those who are permitted to attend our centres, we have strict hygiene and social distancing measures in place, which include:

  • Compulsory health and travel declarations
  • Compulsory mask wearing
  • Temperature checks
  • Spacious, well-ventilated classrooms and exams venues
  • Reduced class sizes
  • Maintenance of social distancing in the class and exams rooms and for queuing
  • Regular disinfection of public areas and all rooms after each exam
  • Provision of hand sanitisers in all rooms and public areas

Please note that if you are notified by the government or medical authorities to attend for a Covid-19 test, please do not use our services until you know your result is negative. 

Enquiries

Starting from Thursday 3 March 2022, our Customer Service operating hours will be updated as follows:

English Courses
Enquiry hotline operating hours

09:00 – 19:30 (Mon – Fri)

09:00 - 18:00 (Sat)

10:00 - 18:00 (Sun)

Exams
Enquiry hotline operating hours

10:00 – 19:30 (Mon – Fri)

During our operating hours, please contact us as per the instructions that follows:

  • For enquiries relating to our English courses, please contact us at:  
  1. E-mail: enquiries@britishcouncil.org.hk                
  2. Live Chat through here (extended to 20:30 from Tuesday to Friday)
  3. Call: 2913 5100
  • For exams enquiries:
  1. E-mail: examinations@britishcouncil.org.hk                 
  2. Call: 2913 5100

During our non-operating hours, please contact us as per the instructions that follows:

As we are currently receiving a very large number of enquiries to our inbox, email and phone lines, our usual response time is delayed. Please accept our apologies for this, and we ask for your patience as we deal with them one-by-one.

More information on protecting yourself from Covid-19 can be found here: 

www.coronavirus.gov.hk/eng/index.html

www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public   

We are monitoring the situation very closely and will continue to update our measures in the days ahead. 

We ask that all customers and visitors please comply fully with all our protocols to maximise the health and safety of all. 

Many thanks for your continued support and understanding at this difficult time. 

The British Council in Hong Kong