IT Service Delivery Officer
Working independently, you will support computer-based tests, exams systems and delivery in country. You will ensure exams delivery runs smoothly. You will also support, train and monitor IT Service vendors across the country and technicians either directly or through the IT service vendors.
Details
| Reference number | HK-452 |
|---|---|
| Location | Hong Kong |
| Salary | Payband 4 (from HKD 14,170 per month) |
| Duration | Indefinite |
| Working hours | Standard |
| Annual leave | Standard |
| Closing date | Tuesday 13 August 2019 |
Role overview
A new vacancy has arisen in our British Council Hong Kong office and we are currently looking for an experienced IT Service Delivery Officer to join our expanding Exams team.
Working independently, you will support computer-based tests, exams systems and delivery in country. You will ensure exams delivery runs smoothly. You will also support, train and monitor IT Service vendors across the country and technicians either directly or through the IT service vendors.
You can will be given the opportunity to conduct training for, support and closely monitor local IT service vendors and venue technicians from a technical perspective. You can take pride in the fact that you will provide technical support to deliver paper-based tests and computer-based test. You will support operation teams by ensuring systems and devices are compliant, working and optimally used.
You will bring along experience in B2B/B2C customer service environment as well as ability to deliver excellent standards of customer service. You will have IT skills in troubleshooting hardware and software as well as solid knowledge in network, computer and operating systems. You will understand and have experience of risk and compliance management.