The English Services Consultant will act as British Council’s ambassador and provide top quality services to all customers meeting all Key Performance Indicators (KPIs) and delivering Sales and Customer Relations services in order to enable the Council to meet its sales targets.


Reference number HKG-NT-1792
Location Hong Kong
Salary HKD 15,000 plus attractive incentive
Duration Permanent
Closing date Thursday 06 September 2018

Role overview

We are looking for an English Services Consultant whose main duty is to secure excellent sales results whilst ensuring a high-quality customer experience in handling enquiries about our English language services.  This is a sales-based role where you will be the single point of contact for prospects, guiding them through the journey from the first enquiry to final sale. In this role, you will be expected to close the sale, maximising enrolment and protect target achievement so as to be accountable for monthly sales targets. In terms of customer service, your duties will include carrying out after sales customer follow-up and revisiting lapsed students via phone to reintroduce them to our products. You will also be involved in level testing prospects and creating study plans for them.

To be considered, you must bring along at least two years of sales experience preferably in the service industry and you should also be confident maximising opportunities by cross-selling and up-selling. Excellent written and oral communication skills in English and fluent in Cantonese is a must. A Higher Diploma is essential but a Degree qualification is preferred. Having strong sales techniques, a high level of accuracy and competent IT skills will give you an advantage.

How to apply

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